top of page

Privacy Policy

Last Updated: 14/06/2026

​

1. Introduction
​

Welcome to Flo Dog Services ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly.

​

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, make bookings, or contact us.

​

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

​

2. Information We Collect
​

We may collect the following information:

​

Personal Information

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment information (processed securely through third-party payment providers)

  • Booking details and preferences

 
Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and similar technologies

 
Communication Information

  • Information you provide when contacting us by email, phone, contact forms, or social media.

​
3. How We Use Your Information

 

We use your information to:

  • Process and fulfil product orders

  • Manage bookings and appointments

  • Process payments

  • Communicate with you regarding orders and bookings

  • Provide customer support

  • Improve our website, products, and services

  • Send service-related updates

  • Send marketing communications where you have consented to receive them

  • Comply with legal obligations

 
4. Legal Basis for Processing (UK GDPR)

 

We process personal data under the following lawful bases:

  • Performance of a contract (to fulfil orders and bookings)

  • Legitimate interests (to improve services and prevent fraud)

  • Legal obligations

  • Consent (for marketing communications and certain cookies)

 
5. Sharing Your Information

 

We may share your information with:

  • Payment processors

  • Delivery and courier companies

  • Booking and scheduling software providers

  • Website hosting providers

  • IT and technical support providers

  • Legal and regulatory authorities where required by law

 

We do not sell your personal information to third parties.

 
6. Payment Information

 

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

​

Please refer to the privacy policies of the relevant payment providers for information on how they handle your data.

 
7. Cookies

 

Our website uses cookies to:

  • Ensure the website functions correctly

  • Improve user experience

  • Analyse website traffic

  • Remember user preferences

 

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

 
8. Marketing Communications

​

If you opt in to receive marketing communications, we may send updates about products, services, offers, and promotions.

 

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

 
9. Data Retention

 

We retain personal information only for as long as necessary to:

  • Fulfil orders and bookings

  • Meet legal, accounting, or tax obligations

  • Resolve disputes

  • Enforce our agreements

 

When data is no longer required, it will be securely deleted or anonymised.

 
10. Data Security

 

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

 

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 
11. Your Rights

 

Under UK data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Raise a complaint if you are unhappy with how we handle your personal data

 

To exercise any of these rights, please contact us using the details below.

 
12. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

We encourage you to review their privacy policies before providing any personal information.

 
13. Children's Privacy

 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

If you believe a child has provided personal information to us, please contact us so we can remove it.

 
14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

 
15. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

 

Flo Dog Services
Email: flodogserviceswatton@gmail.com

bottom of page