Last Updated: 14/06/2026

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1. Introduction

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Welcome to Flo Dog Services ("we", "our", "us"). These Terms and Conditions govern your use of our website and the purchase of products from our online store.

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By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

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2. Business Information

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Business Name: [Business Name]
Email: [Email Address]
Telephone: [Phone Number]
 

3. Products

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We sell pet-related products, including dog treats, accessories, and other pet care items.

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Product Information

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• We make every effort to ensure product descriptions, images, prices, and availability are accurate.

• Product images are for illustrative purposes only.

• Actual products may vary slightly from images displayed on the website.

• We reserve the right to modify or discontinue products without notice.

 

Dog Treats

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• Treats are intended as complementary pet food and should be fed responsibly.

• Customers are responsible for checking ingredients and suitability for their dog before purchase.

• We are not responsible for adverse reactions resulting from allergies, sensitivities, or underlying health conditions.

• Fresh drinking water should always be available to your dog.

 

4. Orders

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Order Acceptance

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of the order.

A contract between you and us is formed only when your order has been dispatched.

 

Order Refusal

We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability

• Pricing errors

• Suspected fraudulent activity

• Breach of these Terms and Conditions

 

5. Pricing and Payment

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• All prices are displayed in Pounds Sterling (£).

• Prices include VAT where applicable.

• Delivery charges are calculated separately and displayed during checkout.

• Payment must be received in full before goods are dispatched.

 

We accept payment through approved payment providers listed on our website.

 

6. Delivery

 

Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

• Postal or courier services

• Weather conditions

• Customs or regulatory delays

• Circumstances beyond our reasonable control

 

Risk and Ownership

Ownership of products transfers to you once full payment has been received and the goods have been delivered.

 

7. Returns and Refunds

 

Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law.

 

Change of Mind Returns

Under the Consumer Contracts Regulations 2013, consumers generally have the right to cancel online purchases within 14 days of receiving goods.

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To qualify:

• Items must be unused and in resalable condition.

• Products must be returned in their original packaging where possible.

 

Non-Returnable Items

For hygiene and safety reasons, we may be unable to accept returns of:

• Opened dog treats that are pre-packaged

 

Faulty or Incorrect Goods

If goods are faulty, damaged, or incorrect, please contact us within 14 days of receipt.

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Where appropriate, we will offer:

• A replacement

• A repair

• A refund

in accordance with your statutory rights.

 

8. Promotions and Discounts

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• Promotional codes cannot be combined unless expressly stated.

• We reserve the right to withdraw promotions at any time.

• Promotional discounts have no cash value.

 

9. Website Use

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You agree not to:

• Use the website unlawfully.

• Attempt to gain unauthorised access to the website or its systems.

• Introduce viruses, malware, or harmful code.

• Reproduce or distribute website content without permission.

 

10. Intellectual Property

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All website content, including:

• Logos

• Branding

• Images

• Text

• Graphics

is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce, copy, or distribute content without our prior written consent.

 

11. Limitation of Liability

 

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses.

• Our total liability relating to any order shall not exceed the amount paid for the relevant products.

• We do not guarantee uninterrupted access to the website.

 

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot legally be excluded

 

12. Pet Health Disclaimer

 

Information provided on our website regarding pet care, training, nutrition, or treats is for general information only and is not veterinary advice.

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If your pet has health concerns, allergies, or dietary requirements, you should seek advice from a qualified veterinarian before using our products.

 

13. Privacy

 

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

14. Force Majeure

 

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including:

• Natural disasters

• Strikes

• Government restrictions

• Power failures

• Internet outages

 

15. Governing Law

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

16. Changes to These Terms

 

We reserve the right to update these Terms and Conditions at any time.

The latest version will always be available on our website and will take effect immediately upon publication.

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17. Contact Us

 

If you have any questions regarding these Terms and Conditions, please contact:

 

Flo Dog Services
Email: flodogserviceswatton@gmail.com
Telephone: 07969277941